Remote Customer Care Specialist (Dutch) | Finom
Full time Remote @AlfaCareers Official posted 3 hours ago in Customer Service / Call Center Shortlist Email JobJob Detail
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Job ID 366181
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Career Level Officer
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Experience Less Than 1 Year
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Gender Any
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Industry Banking / Financial Services
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Qualifications Diploma
Job Description
Finom, a European fintech headquartered in Amsterdam, is hiring a Remote Customer Care Specialist fluent in Dutch. In this fully remote, EU-based role, the specialist is the voice of Finom, delivering a “wow” customer experience across phone, chat, and email: building rapport, listening to understand the root cause of issues, explaining situations clearly and empathetically, taking full ownership of cases through to resolution, and turning dissatisfied customers into loyal advocates.
The hard requirement is native or fluent Dutch, written and spoken, plus at least 6 months of customer care experience in any industry. Strong communication skills, empathy, resilience with complaints, and a proactive, ownership-driven mindset are essential; fintech, banking, payments, or phone-based support experience is a plus. Working hours follow a 7-day support model, usually Monday to Friday, with shifts between 07:00 and 19:00 CET and weekend work about once a month. The salary is 6,522–8,700 PLN gross per month, with up to a 15% monthly bonus and a stock option program.
Source: Finom.