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Customer Support Specialist – MerusCase | Paradigm

Remote @AlfaCareers Official posted 3 hours ago in Customer Service / Call Center Email Job

Job Detail

  • Job ID 366180
  • Career Level  Officer
  • Experience  2 Years
  • Gender  Any
  • Industry  Information Technology (IT)
  • Qualifications  Diploma
  • Job Source 
    Paradigm

Job Description

Paradigm is hiring a Customer Support Specialist for MerusCase, its legal practice management software. In this remote role, the specialist acts as a client advocate, helping law-firm customers get the most from MerusCase so their firms grow with the platform. Day-to-day work includes supporting existing customers by chat, email, and phone; diagnosing and troubleshooting client issues; onboarding new customers with training calls and check-ins; building deep expertise in MerusCase features; writing and updating help center materials; and working to improve client retention.

Applicants need 1–2 years of customer support experience, with SaaS experience preferred. Strong initiative, creative problem solving, clear communication, and excellent conflict management skills are essential, and experience in the legal or consulting industry is an advantage. The role offers remote working flexibility, paid vacation, sick and parental leave, fully paid medical, dental, and vision insurance, 401k matching, and equity grants. No specific salary figure is stated.

Source: Paradigm.

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