Customer Service Representative | SI-BONE, Inc
Remote @AlfaCareers Official posted 10 hours ago in Customer Service / Call Center Shortlist Email JobJob Detail
-
Job ID 366177
-
Career Level Officer
-
Experience 3 Years
-
Gender Any
-
Industry Healthcare / Hospital / Medical
-
Qualifications Diploma
Job Description
SI-BONE, Inc., a fast-growing, publicly traded medical device company pioneering minimally invasive sacropelvic solutions, is hiring a Customer Service Representative. The company is headquartered in San Jose, California, and this role is open to remote work anywhere in the United States.
The Customer Service Representative manages orders in the QAD ERP and CRM systems, communicates order status to the sales team, prioritizes the daily workload so requests are processed promptly, maintains the customer database, and resolves unexpected scheduling and shipping issues to ensure on-time, accurate order fulfillment. The role also supports the sales team throughout the surgery transaction and helps maintain positive customer relationships.
Applicants need a high school diploma with some college-level coursework and a minimum of 3 years of experience. Strong skills in MS Excel, QAD, and Salesforce CRM are required, APICS certification is a plus, and medical device industry experience is strongly preferred. The pay range is $25 to $27 per hour, with supplemental bonus and stock compensation.
Source: SI-BONE, Inc.