Customer Success Team Agent II | Coinbase
Full time Remote @AlfaCareers Official posted 3 hours ago in Customer Service / Call Center Shortlist Email JobJob Detail
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Job ID 368136
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Experience 2 Years
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Gender Any
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Industry Other
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Qualifications Certificate
Job Description
Coinbase is hiring a Customer Success Team Agent II. This is a remote-first position (Remote – USA). Job ID# P78579. At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called ‘surges’.
About the role
As a Customer Success Associate, you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to Coinbase’s highest-value customers. You will proactively manage relationships to drive customer retention, growth and satisfaction, and will develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment.
What you’ll be doing (ie. job duties):
- Promote customer retention, growth and satisfaction by maintaining positive and long-term customer relationships
- Be responsible for providing best in class customer support, handling customers proactively and in a timely manner
- Model an investigative mentality: utilize data and customer feedback to help address critical customer needs
- Proactively identify customer needs before they become an issue to simplify the customer experience, including onboarding and product education
- Champion clear communication with internal and external partners to align on solutions and drive results for customers
- Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment
What we look for in you (ie. job requirements):
- Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets
- Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers
- Minimum of 1 year of relevant experience in a customer service or support role in a fast paced environment including high value customers
- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
- Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products
Nice to have: a high level of proficiency in cryptocurrency and Coinbase products; previous experience in tech, crypto, finance, or fintech.
Pay and benefits
Benefits for U.S. employees include a medical, dental and vision plan with generous employee contributions, a health savings account with company contributions each pay period, disability and life insurance, a 401(k) plan with company match, a wellness stipend, mobile/internet reimbursement, volunteer time off, fertility counselling and benefits, a generous time off/leave policy, and the option of getting paid in digital currency. Application limit: candidates may submit a maximum of 3 applications within a 6-month period.
Application
Apply via the Coinbase vacancy here: https://www.coinbase.com/careers/positions/8334761?gh_jid=8334761
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