Concentric is a risk consultancy specialising in delivering strategic security and intelligence services, with the ultimate goal of being recognised as the most innovative, capable and trusted Risk Management provider. Its values are Integrity, Collaboration, Relationships, Excellence, Creativity and Results, and its promise is “Your World Secured”. Concentric is seeking a Program Manager, Security Operations to join its Corporate Team, as part of the Embedded Program Team, coordinating with Security Operations. Candidates must be based in California, Nevada, or Arizona. This is a fully remote role; however, you must be deployable and prepared to step into operational roles in the field as needed.

The Program Manager, Security Operations will recruit, onboard and hire vendors and embedded employees, coordinate and manage operations and deliver security services, and act as the business representative in the CA, NV and AZ area for client requests and business development. Responsibilities include collaborating with the recruitment team to identify and place top-tier embedded employees in client programmes, conducting regular check-ins with embedded employees to assess job satisfaction, performance and well-being, advocating for employee needs and escalating issues to HR or management, providing guidance and mentorship to embedded employees in the intelligence and security fields, serving as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, and serving as the primary relationship manager between Concentric and client managers, overseeing embedded employees. The role also covers collaborating with HR and other departments to ensure compliance with relevant policies and regulations, facilitating communication between employees, clients and internal teams, designing, developing and drafting proposals including budgets, finding, vetting and training security resources that can deliver security services while meeting Concentric’s standards, providing in-person management and direct Executive Protection support of complex security operations, providing direct billable consultative and security services to clients globally, Security Operations staff coordinator management, oversight and development of GSOC operations and scheduling, day-to-day administrative support including expense and account reconciliation and assistance with AP/AR functions, leading key internal team and organisational initiatives, developing and implementing internal policies, procedures, processes and escalation protocols, maintaining excellent rapport and open lines of communication regarding client needs, ensuring client deliverables are met across the full suite of security services, proactively communicating with clients regarding identified risks to personnel, property or reputation, identifying gaps in processes and resources and developing methodologies to address them, overseeing quality control and training for Concentric employees, embedded staff and contractors, and maintaining a local Security License to provide armed and unarmed security work.

Applicants must be able to legally work in the country where this position is located without visa sponsorship, with 5+ years of supervisory experience, programme management experience including managing an embedded programme and/or overseeing vendors, staff and operations, operational experience in protective services with the ability to deploy to the field as needed, excellent professional judgement and decision-making skills, excellent organisational and problem-solving abilities with great attention to detail, the ability to handle sensitive employee and client matters with discretion and professionalism, and proficiency with Google Suite and Monday.com. The ideal candidate will have at least 10 years of experience in the protective security industry, law enforcement or similar government roles, a strong understanding of the executive protection industry and an established professional network in it, experience developing and delivering protective protocols and measures at the organisational level, experience working with contract staff and employees to provide comprehensive protective services, experience partnering with a cross-functional team to deliver protective services, exceptional communication and interpersonal skills, a proven ability to transfer knowledge and inspire a growth mindset, and eligibility to obtain a California BSIS Armed Guard Card and CA CCW, as client work will require it. This position requires the ability to travel up to 30% of the time. A Bachelor’s degree in a related field is preferred. This is a full-time remote role, based in California, Nevada or Arizona. The pay range for this position is $165,000-$175,000 USD.

Source: Concentric careers page. Apply here: https://job-boards.greenhouse.io/concentric/jobs/4688895006