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Senior Customer Success Manager – Technical Account Manager

Full time Remote @AlfaCareers Official posted 55 minutes ago in Customer Service / Call Center Email Job

Job Detail

  • Job ID 365396
  • Experience  8 Years +
  • Gender  Any
  • Industry  Other
  • Qualifications  Certificate

Job Description

Zip, the AI platform for enterprise procurement, is hiring a Senior Customer Success Manager working as a Technical Account Manager for its enterprise customer base. You will help large customers drive procurement success on the Zip platform, define and deliver customer business outcomes, act as a trusted procurement adviser, build relationships with stakeholders across Procurement, Finance, Legal, IT/Security and Privacy/Compliance, manage customer health using data-driven adoption metrics, partner with Product and Engineering on new solutions, train customers toward self-sufficiency, and own the post-implementation technical health of your accounts alongside the renewals team on gross revenue retention. The role needs 8+ years in customer-facing customer success, technical account management or strategic consulting, prior SaaS implementation experience, and familiarity with procurement technologies such as ERP, HRIS, CLM, GRC and workflow tools.

Company: Zip. Location: Remote (Israel) (Jobicy location label: Remote from Israel). Category: Customer Service. Salary: Undisclosed. Employment type: Full Time (Senior level). Visa sponsorship note: No sponsorship statement recorded from the listing. Posted / deadline: Published 23 Oct 2026; apply before 22 Nov 2026. Notes: The Jobicy label reads Israel; the body text states no location restriction, so the label wording is kept visible here.

How to apply: submit your application through the official listing here: https://jobicy.com/jobs/156659-senior-customer-success-manager-technical-account-manager
Source: official job listing (see apply link).

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