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Call Center Agent

Full time @AlfaCareers Official posted 1 hour ago in Customer Service / Call Center Email Job

Job Detail

  • Job ID 365377
  • Experience  2 Years
  • Gender  Any
  • Industry  Hospitality / Hotel / Restaurant
  • Qualifications  Degree Bachelor

Job Description

AccorHotels is hiring a Call Center Agent in Riyadh, working as a telephone operator for its Novotel property. The agent uses and maintains the telephone operator system and switchboard to relay incoming, outgoing and interoffice calls, assists guests with local and long-distance connections, supplies information to callers and records messages. Duties include keeping records of calls and charges, handling emails, messages and faxes, processing wake-up calls, helping guests with reservations and special requests, routing emergency calls appropriately and monitoring alarm systems. The listing also expects full knowledge of room types, rates, hotel services and city attractions, courteous guest service, and adherence to Accor and hotel policies, safety and emergency procedures.

How to apply: submit your application through the official listing here: https://www.gulftalent.com/saudi-arabia/jobs/call-center-agent-335894

Source: official job listing (see apply link).

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