Senior Customer Sales and Service Consultant – SkyCargo
Emirates SkyCargo, Dubai, United Arab Emirates
Full Time, Permanent
Apply by: 18 November 2026
Salary: attractive tax-free salary (no salary figure printed)

Job overview

Established in 1985 as the airfreight division of Emirates, Emirates SkyCargo is the largest international cargo airline in the world! We are looking for supply chain and logistics professionals ready to support Emirates SkyCargo as our organisation continuously increases its cargo capacity and develops specialised products to meet the growing needs of customers.

As a Senior Customer Sales and Service Consultant in the SkyCargo team, you will be responsible for delivering exceptional customer service aligned with Emirates standards and KPI by handling complex inbound and outbound customer interactions across phone, email, chat, and social media channels. Support revenue generation and resolve escalated queries efficiently and contribute to team performance and service continuity.

In this role, you will:
Provide exceptional, personalised customer service by delivering accurate information and actively promoting relevant Emirates products and services across all communication channels.
Actively drive revenue growth by upselling and cross-selling, presenting customers with a range of products and services aligned with their needs and value expectations.
Ensure full compliance with applicable policies, procedures and regulatory requirements while meeting key performance indicators.
Maintain up-to-date knowledge of Emirates products, services and systems, and proactively identify areas for continuous improvement.
Proactively contribute ideas and recommendations to enhance service quality, operational efficiency, and customer satisfaction.
Support the Customer Sales and Service Team Leader by deputising as required, providing on-the-job guidance and sharing knowledge with colleagues.
Take on additional operational responsibilities, as required, to support business needs, service continuity and process improvements.

Qualification
To be considered for this role, you must meet the below requirements:
Hold a High school Diploma or equivalent to 12 years of schooling.
Have 3+ years of experience in a customer service or call centre environment, with at least 1 year of experience in Cargo or a related environment.

You will have an edge if you:
Possess familiarity with customer loyalty programs, reservation and booking systems, and customer relationship management systems.
Possess knowledge of back office/contact centre and airline industry procedures and methodology.
Excellent communication skills in written, verbal and interpersonal with strong customer service.
Ability to work in rotational shifts within a fast-paced, high-volume environment.
Proficient in using Windows applications, including Microsoft Word and Excel.

Salary and benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, all within a great working environment. This includes global travel benefits, paid annual leave and travel discounts, free transport to work, paid medical insurance and more.