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Patient Navigator (Receptionist/Administrator)

On-site Part time Temporary @AlfaCareers Official posted 2 days ago in Healthcare / Nursing / Medical , in Operations / Administration
  • Ruskington, United Kingdom, NG34 9GQ View on Map
  • Post Date : November 7, 2026
  • Salary: £12.85 / Hourly
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Job Detail

  • Job ID 368023
  • Career Level  Others
  • Experience  Less Than 1 Year
  • Gender  Any
  • Industry  Healthcare / Hospital / Medical
  • Qualifications  Certificate
  • Job Source 
    Ruskington Medical Practice

Job Description

Ruskington Medical Practice has an exciting opportunity for a Patient Navigator (Receptionist/Administrator) to join its friendly team on a 14-month maternity cover fixed-term contract, following a review of Patient Navigator hours, an internal restructure of the department and to help support the team during a period of maternity leave. The closing date is 19 November 2026 and the reference number is A1716-26-0005. Interviews are hoped to take place from Friday 27 November, with a start date as early as possible; the practice may close the listing early, so early application is advised.

Working hours are 24 hours per week: Monday 08:00-14:00, Tuesday 12:00-17:00, Thursday 09:00-17:00 and Friday 12:00-17:00. The salary is £12.85 an hour.

Patient Navigators are the first point of contact for patients, responding to queries and requests for help. Duties include efficiently responding to AccuRx patient requests, handling telephone calls, ensuring the smooth running of the practice, explaining practice procedures to new patients and to those seeking temporary registration, ensuring the reception area and waiting room are kept neat and tidy (including toilets), receiving and making calls as required, diverting calls and taking messages as appropriate, dealing with the answerphone cancellation line, advising patients of relevant charges for private services (for example medical report requests) and accepting card payments and cash, retrieving and re-filing information as required, scanning correspondence into patient electronic clinical records, following opening up and closing down procedures for reception and ensuring the security of the building, and ensuring the telephone system is operational at the beginning of each day and switched over to the night service.

Essential requirements are education to GCSE level or equivalent, including GCSE in Maths and English (grade C – 4/5 or above), and experience of working within a customer service role involving face-to-face contact with the public. Desirable experience includes working in administration, working within a reception environment, and working in a healthcare setting. The post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check.

Apply through the NHS Jobs page using the Apply for this job button. For questions about the job, contact Office Manager (Admin Lead) Jayne Ackland at jayne.ackland@nhs.net or on 01526832204.

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