Job purpose

The Operations Administrator plays a key role in ensuring smooth day-to-day operations and supporting the organization’s donor relations, financial management, and events. This position offers a balance of administrative work, donor engagement, and hands-on event support within a collaborative, mission-driven team.

Job location & Schedule

• In-office in Amesbury one day per week (Tuesday, Wednesday, or Thursday) from 10am–2pm .
• At least one hour in the office on other weekdays, schedule to be agreed upon.
• The third week of each month , the 4-hour in-office day must be Thursday .
• After six months , option for remote work except for the weekly 4-hour in-office day.

Occasional evening or weekend work may be required for major events with ample notice (e.g., The Butterfly Benefit – May 7, 2026; Virtue Jewelers’ Raffle – weeknight in November).

Duties and responsibilities

Operational & Administrative Support

• Collect and process incoming and outgoing mail, ensuring accurate documentation.
• Provide general administrative support to senior staff, including research, scheduling meetings, data entry, returning phone calls, making copies, printing, and collating materials.
• Manage office inventory, merchandise, and donated items; maintain a clean and organized office space, including light upkeep such as taking out trash, sweeping, and ordering supplies.

Donor & Financial Management

• Maintain the organization’s donor database (Bloomerang) through accurate data entry, cleanup, and report generation to support donor stewardship.
• Ensure timely acknowledgment and proper documentation of gifts, including scanning and filing checks and letters, and writing thank-you cards.
• Support donor relations by updating payment information, processing matching gifts, responding to donor inquiries, and assisting recurring/monthly donors.
• Run reports from payment processors, compile invoices, and prepare monthly check deposit detail reports for the bookkeeper.

Event Support

• Coordinate the procurement and assembly of materials for events; assist with donation collection and prize distribution.
• Provide on-site support for fundraising events approximately 3–5 times per year, including some nights and weekends.

Qualifications

Required

• Ability to be present in the Amesbury office and travel locally for duties such as procuring supplies.
• Experience with data entry and administrative support.
• Exceptional organizational skills and attention to detail.
• Ability to work both independently and collaboratively in a small team environment.
• Strong proficiency with Microsoft Office and Google Workspace (especially Word, Excel, Sheets, and Docs).
• Successful completion of a background check.

Preferred

• High level of computer proficiency and confidence learning new technology.
• Strong verbal, written, and interpersonal communication skills.
• Initiative, problem-solving ability, and comfort working through ambiguity.
• Experience using CRMs (e.g., Bloomerang, Kindful, Salesforce, DonorPerfect).
• Familiarity with email marketing platforms (e.g., Emma, Mailchimp, Constant Contact).
• Ability to communicate effectively in Spanish (verbal and written).

Salary & Benefits

Part-time position at 15-20 hours/week, $20-$25/hour (depending upon experience)

• Be part of a mission-driven organization and engage in rewarding work that has a positive impact in the lives of local childhood cancer families
• Culture emphasizing work-life balance and self-care
• Opportunity for advancement and more hours based on skill set and organizational need

Our office is in a mill building in the vibrant downtown of Amesbury, Massachusetts. This building is fully accessible with two elevators, has ample free parking, and is accessible via public transportation from the Newburyport Commuter Rail Station and Merrimack Valley Regional Transit Authority.

Hiring Process

Please submit a cover letter and your résumé to View email address on jobs.institutedata.com with the subject line: “Operations Administrator.”

All applicants will be contacted within two weeks of submitting their materials with thanks for applying, and any next steps. This position will remain open and posted until filled.

Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and families we serve. Lucy’s Love Bus is an Equal Opportunity Employer, and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis. All employment is decided on the basis of qualifications, merit, and organizational need.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.