Client Experience Ambassador
Full time @Confidential posted 3 days ago in Customer Service / Call Center Shortlist Email JobJob Detail
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Job ID 89132
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Career Level Officer
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Experience 2 Years
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Gender Any
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Industry Recruitment
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Qualifications Degree Bachelor
Job Description
Our client is seeking a Client Experience Ambassador to represent their brand with professionalism, grace, and cultural authenticity. The ideal candidate will be an Arab national who follows traditional local dress (Abaya), with a passion for client service, strong communication skills, and experience in a business setup or free zone environment.
Key Responsibilities:
– Welcome all clients, visitors, and VIP guests with warmth and professionalism, ensuring a world-class first impression.
– Assist clients with queries regarding business licenses, renewals, amendments, and company setup.
– Guide clients through the SHAMS portal for applications, submissions, and updates.
– Prepare proforma invoices and process client payments accurately and efficiently.
– Maintain a daily Walk-In Tracker to record client interactions and services rendered.
– Manage the Queue Management System, ensuring smooth flow and minimal client wait times.
– Provide clear, complete, and accurate information about company services and procedures.
– Ensure all documents and transactions are handled confidentially and in full compliance with company policies.
– Liaise with internal teams such as Licensing, Finance, Legal, and PRO Services to resolve client requests and concerns.
– Handle client escalations with professionalism, logging cases in the Escalation App and following through to resolution.
– Collect client feedback and encourage reviews to enhance brand reputation and client satisfaction.
– Identify and suggest opportunities to improve the overall client experience.
– Manage document dispatch, courier coordination, and record-keeping for all transactions.
– Use Zoho Desk to assign or escalate client tickets promptly, in line with SLA requirements.
– Promote and upsell FZ+ and other value-added services to enhance client satisfaction and business growth.
– Maintain an organized, welcoming lobby environment that reflects the company’s high standards.
– Support the department with administrative tasks and any additional responsibilities assigned by management.
Requirements:
– Bachelor’s degree in any field.
– Minimum 2 years of experience in a client-facing or customer service role.
– Experience in the business setup or free zone industry is highly preferred.
– Excellent attention to detail and organizational skills.
– Strong time management and multitasking abilities.
– Proficiency in MS Office and other business software tools.
– Outstanding communication and interpersonal skills.
– Ability to handle client inquiries with patience, empathy, and professionalism.
– Fluency in Arabic and English is required; a third language is an advantage.
– Must be presentable, culturally aware, and dressed in traditional Abaya attire to represent the brand appropriately.
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