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Customer Success Strategy & Operations Analytics | Edmentum

Full time Remote @AlfaCareers Official posted 1 hour ago in Customer Service / Call Center
  • Remote, United States View on Map
  • Post Date : November 4, 2026
  • Apply Before : November 15, 2026
  • Salary: Negotiable
  • 0 Click(s)
  • View(s) 4
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Job Detail

  • Job ID 367416
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Any
  • Industry  Education / Training / Teaching
  • Qualifications  Degree Bachelor
  • Job Source 
    Edmentum

Job Description

Edmentum is hiring a Customer Success Strategy & Operations Analyst for its remote-first team in the United States. The role sits at the intersection of data, strategy and customer success, building reporting infrastructure, predictive models and health analytics that guide retention and growth decisions. It designs dashboards and a customer success metric dictionary, builds renewal risk reporting, refines health score models, and owns executive reporting for key segments and renewal cohorts. Candidates should bring 3+ years in business intelligence, data analytics or customer experience operations, proficiency in Excel, SQL and data modelling, and hands-on Salesforce experience. Source: Edmentum careers page.

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