Post New Job

Service Call Center Representative – Not WFH

Full time Part time Remote @Confidential posted 1 day ago in Customer Service / Call Center
  • Amherst , New York , United States , 14226 View on Map
  • Post Date : September 13, 2025
  • Salary: $2,666.66 - $4,000.00 / Hourly
  • 0 Application(s)
  • View(s) 28
Email Job

Job Detail

Job Description

Occupational Summary

  • Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.

Schedule: Currently looking for two positions, one part-time and one full-time

  • Part-time, roughly 25 hours a week, one shift mid-day to 9pm and other flexible schedule must be able to work 2 Saturdays a month
  • This is an in-office position and is NOT work from home.
  • Full-time, 40 hours a week, one shift mid-day to 9pm and other flexible schedule, must be able to work 2 Saturdays a month

Pay Rate

This is an hourly, plus commission, position that is based on performance. No selling is required.

For a full-time role, **This position ranges between $32,000 – $48,000 / year , with the hourly and commission-based structure.**

Essential Job Functions

  • Answer all incoming calls for the service department.
  • Schedule service work, for our customers, utilizing our scheduling software system
  • Conduct service checks to see where the car is along in the process of service work when asked by a customer.
  • Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
  • Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
  • Show empathy and urgency for customer concerns and the steps to get the concern addressed

Qualifications

  • Positive, energetic demeanor on the phone.
  • Previous, consistent, successful customer service roles
  • Excellent communication skills and ability to understand customer needs.
  • Ability to read and comprehend instructions, both verbal and written.
  • Strong computer skills.

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
Required 'Candidate' login for send message Click here to logout And try again
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.