North & South Gloucestershire Primary Care Network is looking for a Care Coordinator to join its supportive and friendly Living Well Team, working alongside Frailty Nurses, Social Prescribing Link Workers and our Care Coordinator team.

The role
This is a rewarding, patient-centred role for someone who enjoys working with people, bringing services together and helping patients feel listened to, supported and confident in their care.

The role will be primarily based at The Alney Practice, either at the Cheltenham Road site or the Highnam branch surgery. Occasionally you may be required to work at other PCN sites – Brockworth Surgery, Churchdown Surgery, Hucclecote Surgery or Longlevens Surgery, all located within Gloucester.

As a Care Coordinator you’ll work closely with patients, including home visiting, as well as carers and professionals, to ensure people receive the right support at the right time. You’ll help patients navigate health, social care and community services, understand their options, and feel empowered and in control of their care.

Career progression to Advanced Care Coordinator is available following a qualifying period, with a subsequent development pathway. This role is not eligible for UK visa sponsorship. Access to own transport is essential. Interviews will be held in early December 2026.

Main duties of the job
– Building trusting, person-centred relationships with patients and carers.
– Coordinating care across GP practices, community services and social care.
– Supporting patients before and after appointments, helping them prepare and understand the next steps.
– Creating clear, personalised care plans that reflect individual goals and priorities.
– Attending and supporting MDT meetings and making sure agreed actions are followed through.
– Acting as a consistent point of contact for patients, families and professionals.
– Working closely with the wider PCN Living Well Team to help people remain well and independent.
– Using information and data responsibly to support service improvement and patient experience.

What matters most is that you care about people and enjoy helping them. If you:
– Enjoy working directly with patients and carers.
– Are a good listener who communicates clearly and kindly.
– Can manage a varied workload while staying organised and calm.
– Feel confident working independently but value being part of a team.
– Are comfortable using IT systems and learning new ones.
– Care deeply about dignity, inclusion and high-quality patient care.

Then we’d love to hear from you. Previous experience in the NHS, primary care, social care or a similar setting is desirable but not essential – what matters most is the right attitude and a commitment to learning and growing in the role. Visiting patients at home is a part of this role, so own transport is essential. We reserve the right to close the advert early based on number of applications received.

About us
North & South Gloucester (NSG) Primary Care Network (PCN) consists of five surgeries located around Gloucestershire. We are a growing PCN with over 58,000 patients and a PCN staff of over 40. We are passionate about delivering high quality primary care services.

Job responsibilities
– Provide coordination and navigation for people and their carers across health and care services, alongside the practice, proactively identifying a cohort of people in need of anticipatory and proactive care planning.
– Lead the organisation, coordination and delivery of MDTs within the PCN – including producing the agenda and presenting case discussions, attending the MDTs, recording and following up actions within defined timescales agreed during the meeting.
– Improve continuity of care by acting as a point of contact for people, families and professionals.
– Bring together a person’s identified care and support needs and explore their options to meet these needs.
– Ensure that people have good quality information to help them make choices about their care and structure a plan of care around them.
– Provide time, capacity and expertise to support people in preparing for or following up on clinical conversations or decisions.
– Work with members of the primary care teams to develop and implement data collection systems that will provide accurate and timely information to enable them to effectively manage their services.
– Raise awareness within the PCN of shared decision making and decision support tools, and of how to identify patients who may benefit from shared decision making and support.

What we are looking for
Personal qualities (essential):
– Compassionate, empathetic and person-centred approach to supporting patients and carers.
– Commitment to dignity, inclusion, equality and high-quality patient care.
– Calm, professional and resilient when working with people with complex needs.
– Willingness to undertake further training and development, including progression to an Advanced Care Coordinator role.
– Ability to undertake home visits as part of the role.
– Access to own transport and ability to travel between PCN sites.
– Eligible to work in the UK (no visa sponsorship available).

Qualifications (essential):
– Good standard of education with 5 GCSEs or equivalent.
– Good IT skills, especially a working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
– Commitment to continuing professional development, including the Personalised Care Institute course.

Experience (essential):
– Experience of working in a patient-facing, client-facing or support role (for example in healthcare, social care or similar).
– Understanding of patient-centred care and supporting individuals with complex needs, including long-term conditions.
– Experience of working with multiple services or professionals to support individuals effectively.

Skills and abilities (essential):
– Excellent communication skills with the ability to listen, build rapport and communicate clearly and kindly.
– Ability to build trusting, supportive relationships with patients and carers.
– Strong organisation skills, with the ability to manage a varied workload and prioritise effectively.
– Ability to work independently, using initiative, while also working effectively as part of a multidisciplinary team.
– Confident in using IT systems, including Microsoft Office, patient records and digital tools, with a willingness to learn new systems.

Desirable: further education qualifications; training in health coaching or motivational interviewing or equivalent; experience of working within the NHS, primary care, social care or a similar health or community setting; experience supporting older people, frail patients or individuals with long-term conditions; experience of MDT working and contributing to care planning or reviews; experience of care coordination, care planning or navigating health, social care and community services; and experience using clinical systems, preferably EMIS and/or SystmOne.

This post is subject to a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. For questions about the job, contact Practice Manager Ilyas Piperdy at ilyas.piperdy1@nhs.net or on 07809768195.

Source: North & South Gloucestershire Primary Care Network (NHS Jobs reference A3666-26-0006).