Customer Service Representative
Full time @Confidential posted 3 weeks ago in Client Services & Customer Support Shortlist Email JobJob Detail
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Job ID 55931
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Career Level Student
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Experience Less Than 1 Year
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Gender Any
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Industry Education / Training / Teaching
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Qualifications Degree Bachelor
Job Description
Job Description
We are looking for a Customer Service Representative (CSR) to manage customer interactions and ensure a positive experience. The CSR will be responsible for handling inquiries, resolving issues, and providing information about products and services. The ideal candidate should have excellent communication skills, patience, and a customer-focused attitude.
Responsibilities:
- Answer customer calls, messages, and emails in a professional manner.
- Handle customer complaints and provide timely solutions.
- Provide accurate information about products, services, and policies.
- Maintain records of customer interactions and follow up when needed.
- Coordinate with other departments to resolve customer concerns.
- Strive to achieve customer satisfaction and meet performance targets.
Qualifications:
- Minimum Bachelor’s degree (preferred).
- Previous experience in customer service is an advantage.
- Strong verbal and written communication skills.
- Ability to multitask and handle stressful situations calmly.
- Basic computer knowledge (MS Office, CRM software, etc.).
Job Timing:
- [Morning/Evening shifts or Office Hours, as per your requirement]
Required skills
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