Summary
The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Administration Assistant in Newcastle upon Tyne. This is a permanent, part-time position. Salary £25,760 to £27,476 a year pro rata, Band 3, Agenda for Change. The closing date is 20 November 2026. Interview date 11 December 2026.

Job summary
We have an exciting opportunity within a supportive and welcoming Children’s Physiotherapy and Occupational Therapy Team for an Administration Assistant. You will contribute to the smooth delivery of the Community Paediatric Therapy Service at Regent Point through provision of appropriate administrative support to the team. To communicate with patients and relatives regarding appointments at the request of clinical staff and provide cover for the Administration Team Lead as required. Working under the supervision of the Administration Team Lead, you will provide high quality administrative and system support to ensure service levels are always maintained. Excellent communication and people skills are required to deliver this role effectively. Previous administration experience in a healthcare setting is preferred but not essential as full training will be provided.

Main duties of the job
To provide an efficient word processing service for reports, letters, memos and course training materials; To provide administrative support to assist the team to manage their work load through coordination; To work with the Administration Team Lead to develop, maintain and continually improve the team database; To maintain the team filing system of treatment records by scanning documents onto the patient record; To establish and maintain office and information retrieval systems for the service; To deal with telephone enquiries from a range of patients, schools and external organisations.

About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you. With around 2 million contacts with patients every year, we deliver care from: Royal Victoria Infirmary (RVI); Freeman Hospital; Newcastle Dental Hospital; Cramlington Manor Walks; Urgent treatment centres; Newcastle Fertility Centre; Northern Centre for Cancer Care, North Cumbria; Northern Genetics Service. These include a range of flagship services which deliver cutting-edge care. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust.

Job responsibilities
To contribute to the smooth delivery of the Community Paediatric Therapy Service at Regent Point.

Person Specification
Qualifications & Education (Essential): English Language and Maths qualification to GCSE Grade 4 or equivalent level qualification / relevant experience; NVQ III Certificate (e.g. Business Administration, Secretarial Support etc.) or equivalent level qualification; RSA III or equivalent; High standard of word processing skills (e.g. OCR / RSA III or equivalent level qualification / experience). Desirable: ECDL or equivalent. Knowledge & Experience (Essential): Previous administrative/secretarial environment; In-depth knowledge of Microsoft Office computer software packages (including databases and spreadsheets). Desirable: Working Knowledge of NHS Systems e.g. SystmOne; Understanding of medical terminology; Willing to undertake necessary/additional training; SystmOne; Previous NHS experience. Skills & Abilities (Essential): Adaptable and flexible; Able to work both as an individual and as part of a team; Excellent organisational skills; Good oral and written communication skills; Able to follow written procedures; Able to use all office equipment e.g. photocopier/phone/scanner; Excellent customer care skills; Numerate and accurate; Excellent time keeping skills; Ability to work on own initiative; Works well under pressure and able to meet deadlines; Self-motivated; Articulate. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check.

Employer
The Newcastle upon Tyne Hospitals NHS Foundation Trust, Regent Point, 317 Regent Point, Newcastle upon Tyne, NE3 3HD, United Kingdom. Employer’s website: https://careers.nuth.nhs.uk/why-us. Contact: Team Administrator Gemma Rutter, gemma.rutter@nhs.net, 01912823452.

How to apply
Apply for this job on NHS Jobs.

NHS Jobs posting: https://www.jobs.nhs.uk/candidate/jobadvert/C9317-26-0954. Reference number 317-2026-28-06-DR-B. Date posted 13 November 2026. Closing date 20 November 2026.