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Customer Support Specialist – Trial to Hire

Remote Temporary @AlfaCareers Official posted 2 weeks ago in Support Services / Technician
  • Remote, Latin America (El Salvador, Mexico, Brazil, and Colombia) View on Map
  • Post Date : October 29, 2026
  • Apply Before : November 28, 2026
  • Salary: Negotiable
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  • View(s) 135
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Job Detail

  • Job ID 365956
  • Career Level  Others
  • Experience  3 Years
  • Gender  Any
  • Industry  Information Technology (IT)
  • Qualifications  Certificate
  • Job Source 
    Donorbox / Greenhouse

Job Description

Donorbox is appointing a Customer Support Specialist (Trial to Hire) to join its Customer Success and Intelligence team, supporting nonprofits and donors on its fundraising platform. The role answers email support tickets promptly, investigates issues and helps the Support Development team identify bugs, handles complex technical queries, keeps the Zendesk knowledge base up to date, guides customers on product use and best practice, and monitors feedback to suggest improvements. It calls for experience with support ticketing software (Zendesk preferred), SaaS experience, strong analytical and problem-solving skills, and excellent written and spoken English. Job type: Temporary, with the possibility of converting to full-time. Location: Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia). Salary: $923.09 bi-weekly as stated. No closing date is stated. Apply via the official Donorbox posting: https://job-boards.greenhouse.io/donorbox/jobs/4656169005?gh_src=ea006be55us. Source: Donorbox / Greenhouse.

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